Technical Support
- A team of 2 technical support co-ordinators with dedicated lines and a collective 70 years plus of product and rental industry experience
- 50 + Independent Field Service Engineers available throughout UK and Ireland
- Each technical support co-ordinator fully trained, able to offer technical advice and guidance on individual GenSet products and application
- Specialist product knowledge available on power generation, installation and field application
- Customer requests for maintenance/repair guaranteed to be answered within 4 hours with confirmation when engineers will be on site
- All customer requests logged into individual database showing history profile which can be integrated into customers own IT system if required. Updated each time a call is made.
- Warranty procedures guarantee that an engineer will be on site within 24 hours of request
- GenSet perfomance audit carried out with regular Customer Surveys
