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Your complaint / gift will be dealt with promptly and we will get back to you as soon as possible.  
   
 
 
Genset’s Complaints Policy
 
GenSet has a positive attitude about complaints.
We believe that GenSet’s future depends on our ability to keep our customers and ensure their continued satisfaction.
 
All Customers who complain:
  • Are friends
  • Should be thanked for taking the trouble to complain
  • Should have their problem solved
 
Every Complaint
  • Is  Justified
  • Is a gift
  • Should be dealt with promptly and professionally
  • Represents an opportunity for us to improve
 
The result of effective processing and handling of complaints is that
  • We Keep our customers
  • Customers who complain become good-will ambassadors of Genset
GenSet plc
  
World Wide Headquarters
Aberafan Road, Baglan Industrial Park, Port Talbot, SA12 7DJ. UK.
Telephone +44(0)1639 777000   Fax +44(0)1639 777001   E-mail Sales@genset.co.uk